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Privacy Policy – Simbol Auto Glass

Effective Date: January 1, 2026

Last Updated: October 24, 2026

Simbol Auto Glass ("we," "our," or "us") respects your privacy and is committed to protecting the personal and vehicle information you share with us through [https://www.simbolautoglass.com](https://www.simbolautoglass.com) and at our four Michigan service centers in Hazel Park, Waterford Township, Shelby Township, and Wyandotte, MI.

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1. Information We Collect When You Request a Quote or Service

When you submit an online quote request, schedule an in-shop or mobile appointment, or contact one of our four Metro Detroit branches, we may collect:

  • Contact Information: Your full name, phone number, email address, and service street address or ZIP code (for mobile auto glass dispatch).

  • Vehicle & Glazing Identification Data: Your 17-digit Vehicle Identification Number (VIN), vehicle year, make, model, body style, glass part needed, and window tinting preferences.

  • Insurance Claim Information: If you ask us to verify or bill a Michigan comprehensive auto insurance glass claim on your behalf, we may collect your insurance carrier name, policy number, date of loss, and claim or dispatch referral number.

  • Website Usage & Cookies: Standard analytics data (such as IP address, browser type, device type, and pages visited) collected via Wix system cookies and Google Analytics to improve website performance.

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2. How We Use Your Information (Location-Specific Routing)

We use the information collected strictly to provide accurate auto glass and window tinting services:

  • Direct Single-Branch Routing: When you submit a quote form on a specific branch page (/contact/contact-hazel-park, /contact-watrerford, /contact/contact-shelby-twp, or /contact/contact-wyandotte), your submission is routed directly to that specific Simbol Auto Glass facility so local counter staff can check OEM/OEE glass inventory and contact you promptly.

  • VIN Decoder & Sensor Verification: Your 17-digit VIN is used exclusively to query automotive glazing databases to identify rain sensors, acoustic interlayers, heated wiper parks, solar coatings, and ADAS forward-facing camera brackets.

  • Appointment Confirmations & Service Updates: To call, text, or email you regarding your quote, appointment window, mobile technician arrival, or warranty documentation.

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3. SMS / Text Messaging & Telephone Consumer Protection (10DLC Compliance)

By providing your mobile phone number on our website quote forms or over the phone, you consent to receive transactional calls or SMS text messages from Simbol Auto Glass related to your quote request, appointment scheduling, or vehicle pickup status.

  • No Third-Party SMS Sharing: Mobile opt-in data and phone numbers are never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

  • Opt-Out: You may reply STOP to any text message at any time to opt out of SMS communications, or reply HELP for assistance. Standard message and data rates may apply.

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4. How We Share & Protect Your Information

We do not sell or rent your personal data. We share information only when operationally required to complete your service:

  • Insurance Carriers & Third-Party Administrators: Only when you explicitly request insurance claim billing or deductible verification.

  • OEM/OEE Glass Distributors & Wix Infrastructure: Securely hosting our website forms and ordering specific vehicle glass parts via VIN lookup.

  • Data Security: Our website utilizes SSL/TLS encryption (HTTPS), and access to customer quote submissions is restricted to authorized Simbol Auto Glass personnel.

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5. Your Privacy Rights & Contact Information

You may request to review, update, or delete your personal contact information from our records at any time by contacting the Simbol Auto Glass location you worked with:

  • Hazel Park: 23083 Dequindre Rd, Hazel Park, MI 48030 | (248) 284-0040

  • Waterford: 3098 W. Huron St, Waterford Twp, MI 48328 | (248) 683-7200

  • Shelby Township: 50919 Design Lane, Shelby Twp, MI 48315 | (586) 731-4527

  • Wyandotte: 2743 Fort St, Wyandotte, MI 48192 | (734) 246-1146

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